What is Feefo and how can it help you, our clients?
Feefo is an independent feedback service, which they describe as; “being used by companies that care about honesty, integrity and doing the best that they can for their clients. Most of all, they are companies that are prepared to listen to what you, their client, have to say”.
All Strike Golf Travel Clients are entitled to leave feedback on any purchase regarding the service received and products purchased; clients can say whatever they feel necessary.
Notwithstanding contractual or legal obligations, Feefo will publish the comments. Strike Golf Travel cannot edit or moderate the feedback received. We will, however, likely respond, particularly to any issue or complaint – this response will be published under any feedback you, our clients leave.
Reviews of products purchased are also left, enabling you to read objective and independently collated information so that you can make an informed purchasing decision.
This transparent interaction between customers and we, your supplier, demonstrates that, as a company, we listen to your concerns and it allows us to invest and act on areas our customers highlight, for us to continually improve the service and products we and our suppliers offer.
Strike Golf Travel’s commitment to Customer Service
At Strike Golf Travel our focus is on being client – centric in everything that we do. As we strive for excellence in all areas of our business, listening to our client’s feedback positive, negative or indifferent is the most important aspect in being able to continually improve the product and service we provide.
In recent years, significant investment has gone into developing a business infrastructure that is geared to offering a first class customer service experience for our clients.
Where any issues have occurred, Strike Golf Travel has always strived to address the cause and prevent a repeat and do our utmost to satisfy the client. Today, our infrastructure is more reliable and robust than ever before, and with your help and feedback, we will continue to deliver a first class service on all of our products to our valued clients within this industry.
The Strike Golf Travel Team.