Terms & Conditions

The following booking conditions together with the General Information contained on our website form the basis of your contract with JMX Travel Limited, trading as Strike Golf Travel. Please read them carefully as they set out our respective rights and obligations.

These booking conditions only apply to holiday arrangements which you book with us which we agree to make, provide or perform (as applicable) as part of our contract with you.

All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements.

In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as applicable. “We”, “us” and “our” means JMX Travel Limited. References to “departure” or “departure date” means the start date of the arrangements booked with us.

These booking conditions do not apply to any arrangements which we book for you as your travel agent.

1. Using our website

You may use the official website of Strike Golf Travel subject to the Terms and Conditions set out on this page. Strike Golf Travel reserves the right to change these terms and conditions at any time without notice. Access and use by you of the www.strikegolftravel.com site constitutes acceptance by you of the Terms and Conditions in force at the time of use.

2. Amendments

We may update these Terms and Conditions from time to time and any changes will be notified via a suitable announcement on this site. The changes will apply to the use of this site after we have given notice. Your continuing use of the Strike Golf Travel site following such notice indicates your agreement to be bound by the new Terms and Conditions.

3. Copyright and Intellectual property

The materials and content of the Strike Golf Travel site are protected by copyright, trade marks, database and other intellectual property rights and are the proprietary material of Strike Golf Travel and/or third parties associated with it. Except where it is otherwise indicated as acceptable on this site, you may not reproduce, modify, copy, make available or distribute or otherwise use any of the materials or content on this site without written permission from the owner of the relevant intellectual property rights.

4. Disclaimer

Whilst every effort is made to ensure the accuracy of the material included on this site, it is provided for information purposes only, without any representation or endorsements made and without warranty of any kind whether express or implied, and it does not constitute professional or legal advice. We do not warrant that the operation of this site will be error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or represent the full functionality, accuracy, and reliability of the materials. In no event will we be liable for any loss or damage including, without limitation, loss of profits, indirect or consequential loss or damage, or any loss or damage whatsoever arising from use, or loss of, data, arising out of, or in connection with, use of this site. Your access to this site may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilitator services.

5. Limitations on use

You may not use this site for any of the following purposes:

– disseminating any unlawful or otherwise objectionable material;

– gaining unauthorized access to our computer systems or otherwise breaching applicable laws.

We may at our option, but without the obligation to do so, monitor communications transmitted via this site and remove any unlawful or offensive material.

You will indemnify us against all losses, liabilities, costs and expenses reasonably suffered or incurred by us as a result of breach by you of these Terms and Conditions or applicable laws.

6. Miscellaneous

If any provision of these Terms and Conditions is found to be invalid by any court having competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of these Terms and Conditions, which shall remain in full force and effect.

Strike Golf Travel shall not be responsible for any breach of these Terms and Conditions caused by circumstances beyond its control.

7. Privacy Statement

By using this site, you agree to the use of any information that we may gather relating to you as a result, as further described in our Privacy Policy. http://strikegolftravel.com/privacy-policy/

Package Booking Terms & Conditions

Please read these terms and conditions carefully. These conditions, along with the other information in our brochure or on our websites (depending on how you make your booking) set out the terms and conditions of the contract between you and Strike Golf Travel and show your and our contractual commitments to each other.

Your contract will be governed by Scottish law and any disputes will be dealt with in the courts of Scotland. If you live in Northern Ireland, England or Wales, these courts can deal with any disputes.

When we talk about your Holiday in these conditions, except where otherwise stated, we mean the accommodation, transport and other holiday services (excluding Resort Booked Excursions, see below) described by us that you book in the UK with us.

Deposits

Deposit payments are accepted when holiday packages or individual elements are booked “more than” 6 weeks prior to the order being fulfilled. Deposit payments applicable to confirm the arrangement of a holiday package with Strike Golf Travel are as follows:

UK & Ireland – £20.00 per person

Mainland Europe – £25.00 per person

Rest Of The World – £30.00 per person

Deposit payments are non-refundable. To secure a provisional booking in the instance of groups of 16 or more, a holding deposit of £200.00 for the group can be made, providing the deposit balance is paid within 28 days thereafter. If the settlement of the deposit payment is not made within 28 days we reserve the right to cancel your booking and retain the initial deposit paid to us.

Booking Fees

If individual elements are booked with Strike Golf Travel and do not form part of a package then booking fees are applicable. For individual bookings for flights, hotels, car hire, transfers, golf tee times the following booking fees apply:

Flight Only Short-Haul UK & Ireland Regional: £10.00 per person per booking

Flight Only Mid-Haul Europe, North Africa: £15.00 per person per booking

Flight Only Long-Haul Middle East, Africa, Caribbean, Asia, North America: £30.00 per person per booking

Accommodation Only – £10.00 per booking

Car Hire Only – £10.00 per booking

Golf Tee Times: £5.00 per person per booking

Visa & Passport Applications: £15.00 per person per booking

Excursions

Excursions include, but are not restricted to, any sightseeing trips, gigs, events or other tours attended in resort for which additional payment is required. Excursions can either be booked and/or paid for in resort (“Resort Booked Excursions”) or pre-booked and paid for when you book your Holiday (“Pre-booked Excursions”). All excursions are supplied by third party suppliers and are subject to the clause entitled “Suppliers’ Conditions” below. We accept, subject to the clauses entitled “Suppliers’ Conditions” and “Our Liability to You” below, responsibility for Pre-booked Excursions. However, Resort Booked Excursions do not form part of your Holiday and are not governed by the Package Travel, Package Holiday and Package Tours Regulations 1992. We do not have any responsibility or liability whatsoever for anything which may go wrong on a Resort Booked Excursion. We, our servants, employees or agents are acting, depending upon the actual Resort Booked Excursion, either as agents for the relevant Resort Booked Excursion supplier or as agent for you. In any event the contract for any Resort Booked Excursion is between you and the Resort Booked Excursion provider. It is your responsibility to note carefully any conditions of contract contained in any Resort Booked Excursion, literature, ticket or receipt you are given. For Resort Booked Excursions you may be subject to the laws of the country in which you take your excursion and may be required to bring any disputes or claims before the Courts of that country also.

Information And Prices

We publish brochure and website information many months in advance and, as far as we know, all information is correct at the time of publication. However, things may still change after publication and we check regularly to see if we need to update or correct any information or prices. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system or website so you will receive the latest information when you make your booking.

Late Holiday Bookings

Certain bookings made within 6 weeks of departure will be regarded as ‘Late Holiday’ bookings. You will be told at the time of booking whether or not the booking you seek to make is a normal booking or a ‘Late Holiday’ booking, and the difference between the two. It will then be your choice as to how you wish to proceed. Please be aware that ‘Late Holiday’ bookings always require payment of the price in full at the time of booking whenever that may be. ‘Late Holiday’ bookings may be either booked through promotional publications or from a Brochure or on the website. Accommodation may either be named at the time of booking or allocated when you arrive at your destination. ‘Late Holiday’ bookings are not always cheaper than the prices in the brochure, as prices are set according to demand. Additional terms and conditions apply for ‘Late Holiday’ bookings and these are contained on our reservation system and website. Not all services and facilities as advertised in this Brochure will be available for ‘Late Holiday’ bookings. Please check with your travel agent or check on the website carefully before booking.

Surcharges – Price Increases After Booking

Changes in transportation costs, including the cost of fuel, dues, taxes or fees chargeable for services such as landing taxes or embarkation or disembarkation fees at ports and airports and exchange rates mean that the price of your Holiday may change after you have booked. However there will be no change within 30 days of your departure.

We will absorb and you will not be charged for any increase equivalent to 2% of the price of your Holiday, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that, plus an administration charge of £1.00 per person together with an amount to cover agents’ commission. If this means that you have to pay an increase of more than 10% of the price of your Holiday, you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or canceling and receiving a full refund of all monies paid, except for any amendment charges.

We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel for this reason, you must exercise your right to do so within 14 days from the issue date printed on your final invoice.

Should the price of your Holiday go down due to the changes mentioned above, by more than 2% of your holiday cost, then any refund due will be paid to you. However, please note that travel arrangements for your Holiday are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.

Your Booking

Before you book please discuss your choice of resort, accommodation and transport with our reservations staff or your travel agent, to make sure it will be suitable for you and the people you will be traveling with. The person who signs the booking form or completes the booking online or by telephone is the ‘lead name’. He or she must be 18 years of age or over at the time of booking. If you are under 18 at the time of booking and wish to travel without an adult accompanying you, we will only allow you to travel subject to the following conditions. If at the time of departure you are 16 or 17 or are 17 when traveling on a Strike Golf Travel holiday, you must provide written authority from your parent or legal guardian who must sign the booking form in the presence of a travel agent (telephone and online bookings cannot be made if you are under 18). The travel agent may ask the parent/guardian to produce a copy of their passport showing their name and signature. Written permission from a parent/guardian cannot be accepted unless their signature can be checked. On signing the booking form, a contract will exist between your parent/guardian and us. An adult 18 years or over must accompany you if you are under 16 on your departure date (this does not apply if you book an ‘Escapades’ holiday, where the lowest permitted age for travel is 17).

The lead name is responsible for payment of the total booking price, including any insurance premiums and subsequent cancellation or amendment charges that may be payable. He or she also agrees to provide accurate and full information to the remainder of the traveling party in relation to the booking, including any changes thereto and confirms that all the other members of the party, including any that may be added at a later date, agree to be bound by these conditions, and all other information in the relevant brochure and on our websites (as applicable).

When you book your Holiday you agree to pay us either:

A deposit at the time of booking followed by the remaining balance due on the booking. You will be advised of the current deposit payable at the time of booking. The remaining balance for this Holiday is 10 weeks before your travel date. If you have booked through a travel agent, please pay your travel agent by the date they have requested; or

The full cost of the Holiday if you book a Late Holiday (see ‘Late Holiday Bookings’ above for definition), or, if it’s 6 weeks or less before you go.

If you have a special request for anything that is not automatically part of your Holiday, please check when you book your Holiday and we will pass this information on to the suppliers we work with. Our note of your request on your invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice and we also confirm the request separately in writing. We must emphasize that verbal confirmations of special requests cannot be taken as a guarantee that they will be met. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.

Once you have booked we will issue a confirmation invoice setting out the Holiday details and price. A contract will exist when we issue the confirmation invoice. If you book through one of our authorized travel agents, they will hold all the money you pay for your Holiday on our behalf. Please check the details on your invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff or your travel agent, immediately. On the invoice, pay particular attention to the date your final payment is due as we may cancel your Holiday if you do not make your final payment on time. If we do this we will keep your deposit. If we extend the period for you to pay the final payment at your request, and you still fail to pay or cancel your booking, the cancellation charges will be increased in accordance with the scale and ‘Exception’ set out in the section entitled ‘Cancellation By You’

Before You Travel

You must take out adequate travel insurance suitable for your needs before you travel. We cannot be responsible for any costs you incur as a result of you failing to do so. For your own peace of mind the insurance should cover you if you have to cancel your arrangements, or for any emergencies such as illness or injury that arise while you are away. If you have not already purchased travel insurance, please visit our website www.strikegolftravel.com

Suppliers’ Conditions

Our third party suppliers have their own booking conditions and conditions of carriage, and you will be bound by these, so far as the relevant supplier is concerned. Our suppliers’ conditions will also apply to your contract with us, and in the event of any conflict between the suppliers’ conditions and our conditions, the suppliers’ conditions will prevail, save to the extent that any term in the suppliers’ conditions is deemed to be invalid or unenforceable, in which event our conditions will prevail. Some of our suppliers’ conditions may limit or exclude liability on the part of the relevant supplier, and, by virtue of their application to your contract with us, may also limit or exclude our liability to you, and they are often subject to international conventions. You can get copies of the relevant conditions if you ask us.

Changes You Make Before Travel

If you want to change your Holiday arrangements in any way, we will try to help you, although we cannot guarantee that we will always be able to do this as changes are subject to availability at the time. Please note that typically changes to scheduled flight tickets are very restrictive.

Where we can make a change, we will charge for any additional services, facilities, or other items changed, at the price which applies on the day the change is made. In addition, we will also apply charges for each person on the booking and for each item you want to change as shown in the table below. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If you have paid supplements for accommodation and the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. And remember any change to your departure date, airport, transport, destination, accommodation, or length of holiday has to apply to all members of your booking.

You may not change a holiday chosen from our brochure/websites to special offer holiday such as those featured in promotional publications, or to a ‘Late Holiday’ (see section ‘Late Holiday Bookings’), without incurring cancellation charges. Such a change would necessitate the cancellation of your existing arrangements subject to our cancellation charges shown and the re-booking of new arrangements at the price applying on the day the booking is made. We will not be able to amend the details of a ‘Late Holiday’ (see section ‘Late Holiday Bookings’ for definition), unless you are prevented from proceeding with your Late Holiday for reasons beyond your control, and not simply due to a change of mind. Cancellation charges apply to all amendments to holidays of these types. See section ‘Cancellation by You’ for more information.

Note: the transport provider may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the Exception in the section “Cancellation By You” below.

The costs shown are per change per person

Notice given more than 70 days Notice given 70 – 22 days Notice given 21 days or less

Transport (e.g. Air/Sea/Road/Rail) £35 a change £50 a change Cancellation charges – see ‘Cancellation By You’

Date of travel (see Note 1) £35 a change Cancellation charges – see ‘Cancellation By You’

Destination Airport £35 a change Cancellation charges – see ‘Cancellation By You’

Name Change (see Note 2) £35 per name change

Note: the transport provider may impose additional charges of up to 100% of the ticket cost; any such charges will be in addition to the amendment fees listed above – see the Exception in the section ‘Cancellation By You’ below.

Accommodation £35 a change £50 a change Cancellation charges – see ‘Cancellation By You’

Optional Extras – See Note 3 The greater of £35 or Loss of Deposit Cancellation charges – see ‘Cancellation By You’

Note 1: It is not possible to transfer your booking to a departure date more than 6 months after your original travel date without incurring cancellation charges.

Note 2: You are not permitted to change all the names on any booking and at least one of the passengers (over 18) on the original booking must remain, unless you are prevented from traveling for reasons beyond your control and not simply from a change of mind. Name changes on day of departure, where permitted, will incur additional administration costs.

Note 3: When we refer to ‘Optional Extras’, we mean anything you choose to add to your booking that is additional to the inclusive transport and accommodation arrangements you book. For example, car hire, weddings or park tickets. If you cancel any Optional Extras for which there is a cost, we will apply the charges above. If you cancel any Travel insurance you booked through us your premium will not be refunded, as cover under the policy will already have begun.

Cancellation By You

The lead name on the booking must give notice to cancel in writing either to their Travel Agent or to the correspondence address as stated on the invoice and the charges shown below apply from the date we receive the notice at our offices or the travel agent activates the cancellation.

In order to cover our expected losses from the cancellation of the booking there is a set scale of charges which must be paid by you if you or anyone traveling with you cancels. Also note the ‘Exception’ described below which may apply in addition to the scale of charges.

The time we receive your notice to cancel before departure Cancellation charge (excluding ‘Late Holiday’ bookings) Cancellation charge for ‘Late Holiday’ bookings

More than 70 days Loss of deposit Loss of deposit

70-57 days 30% cost of holiday (or loss of deposit if greater) 100% cost of holiday

56-29 days 50% cost of holiday 100% cost of holiday

28-22 days 70% cost of holiday 100% cost of holiday

21-8 days 90% cost of holiday 100% cost of holiday

7 days or fewer 100% cost of holiday 100% cost of holiday

If any member of the booking cancels and you cannot fill that person’s place, you may have to pay additional supplements for your accommodation. For example, you may have to pay single or under-occupancy supplements. If you do cancel, you must still pay any insurance premiums and amendment charges, which arose before the cancellation, and any deposits paid for any pre-booked items or services.

‘Exceptions’

Cancellation of certain transport arrangements, typically Scheduled airline and rail tickets can result in up to 100% cancellation charges regardless of the notice period given to us. We reserve the right to pass on these charges which will apply to the transport element of your Holiday and the cancellation charges in the scale above will apply to the other elements of your Holiday (e.g. accommodation, optional extras). Similarly, name changes (including initial changes), destination and date changes can be treated by such suppliers as a cancellation and re-booking, regardless of the period of notice given to us. If the supplier treats the change as a cancellation and re-booking we will pass on to you the cost imposed by the supplier, which could be up to 100% of the transport element of your booking and you must also pay the charge listed in the section “Changes You Make Before You Travel” above. Also note that the transport provider may refuse to issue replacement tickets for lost or stolen tickets and new tickets may have to be purchased by you. The cost of the new ticket may be greater than the cost of the original ticket.

Our Refund Policy

Most holiday bookings are non – refundable, and not eligible for voluntary refunds. If you make a booking which is 8 weeks or more before your departure date and you contact us for a refund within 7 days of making your booking, we will be able to provide you a full refund. Depending on your method of payment to us there may be fees applicable when requesting your refund.  The value of your holiday may also be eligible to be applied to toward the value of a new holiday booking for a fee. The amount of refund you receive depends on several variables and time lines. Each holiday booking will be looked at individually as per our terms and conditions and cancellation policy which is available to view on our company website. Fees and surcharges collected in conjunction with the holiday booking will only be refunded if applicable.

Changes Made By Us Before Travel

From time to time we may have to change details of the Holiday you have booked. If any change will have a significant effect on your Holiday, we will tell you about it before your Holiday, if there is time. Changes we will tell you about include:

Change of your departure airport.

Significant change of your destination

A change of more than 12 hours to the time you leave the UK, Ireland or your destination

If we downgrade your accommodation by one full ‘Tour Operator’ rating 

If the golf course will not be available for an extended period during your Holiday and no alternative golf course is available either at the resort or nearby.

If you do not want to accept a significant change, which we will tell you about before you depart, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose a different Holiday offered for sale by us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Holiday and receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

Unless the change is as a result of circumstances listed in the paragraph below headed ‘Circumstances Beyond our Control’, we will pay you compensation as shown in the table below. If you accept the significant change or amend to a different Holiday offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are by way of guideline only and may in appropriate circumstances be increased.

The amounts in the table are by way of guideline only and may in appropriate circumstances be increased

Period of notice we give you or your travel agent before departure Compensation for each full fare passenger

Option 1 Option 2

70+ days £0 £0

70-43 days £10 £5

42-29 days £20 £10

28-15 days £30 £15

14-0 days £40 £25

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those traveling on ‘free child places’, ‘free group places’ or infants.

Minor Changes By Us Before You Travel

Any change which is not deemed to be significant, as outlined in the section entitled ‘Changes Made By Us Before Travel’, will be classed as a minor change. We will endeavor to tell you about a minor change before you travel however; we will not pay compensation as a result of this change. The flights we offer are operated by a range of scheduled or charter airlines, using wide or narrow body jet aircraft. It may not be possible at the time of booking to specify the airline or type of aircraft. We are required to inform you of the identity of the airline operating your flight. Any changes to the operating airline will be notified to you in all cases at check in or at the boarding gate. We reserve the right to change airlines or aircraft types at any time and changes of this type will not constitute a major change.

Circumstances Beyond Our Control

Except where we say differently elsewhere in these conditions, we cannot pay any compensation, reimburse expenses, or cover losses for any amount or otherwise accept responsibility if, as a result of circumstances beyond our control, we have to change your Holiday after booking, or we, or our suppliers, cannot supply your Holiday, as we, or they, had agreed, or you suffer any loss or damage of any description. When we refer to circumstances beyond our control, we mean any event that we, or the supplier in question, could not foresee or avoid, even after taking all reasonable care. Such circumstances will usually include, but are not limited to, war, threat of war, airport closures, epidemic, natural or nuclear disaster, terrorist activity, civil unrest, industrial dispute, bad weather (actual or threatened), change to Foreign Office advice to advise against travel to destination and significant building work ongoing outside of your accommodation (such as resort development).

Changes Made After Travel

If, after your departure, a significant part of your pre-booked Holiday arrangements cannot be provided, you will be offered a suitable alternative if possible. If appropriate, we will also pay you compensation in accordance with the table in the section entitled ‘Changes Made By Us Before Travel’ unless the reason for the change is due to circumstances beyond our control (see section entitled ‘Circumstances Beyond Our Control’). If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, you will have the right to cancel your booking. In this event, you will have the right to be returned by the same means of transport to your original departure point at no extra cost provided that transport is available. This does not impose an obligation on us to make specific transport arrangements for you if none are available.

Flight Delays

Delays sometimes occur. We work closely with the airlines and their overseas offices to make sure any delay is as short as possible. When a delay occurs we will try to make sure refreshments or meals are provided by the airline when appropriate. Comfort arrangements for you during any delay are normally the responsibility of the airline. For more information on flight delays see the section entitled ‘Our Liability to You’. If you have purchased our recommended travel insurance, or a comparable policy, you should have cover against long delays.

Cancellation By Us

We can cancel your Holiday and any other holiday we operate. On rare occasions, we may need to cancel your Holiday if there is insufficient demand for your particular Holiday. If we have to cancel a Holiday for any particular reason, we will tell you as soon as reasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative Holiday of equivalent or closely similar standard and price at no extra cost, or a less expensive Holiday, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, you can receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. However, we will not cancel your Holiday within 8 weeks of departure except if we are forced to do so because of unusual circumstances we could not have foreseen, where we could not avoid the results of those circumstances even after taking all reasonable care. (See ‘Circumstances Beyond Our Control’ above) No compensation will be payable in these circumstances, whenever they happen, and we will only have to offer you the above choices. We can also cancel if you fail to make payment for your booking on time.

Brochure And Website Accuracy

Sometimes facilities described in our brochure/website will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Outside the peak season it is common for facilities and services to be less widely available, both in your accommodation and holiday resort/destination generally. Activities and things to do in the local area such as, but not limited to, water sports, water parks, local bus/taxi services, are normally managed by independent local operators who are not our suppliers and we have no control over their availability or prices. There may be a charge for some facilities at your accommodation, for example, TVs, safety deposit boxes, sun-loungers, parasols, tennis courts, pool tables and air-conditioning. In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer. If we know about significant building work or other noise likely to affect your travel arrangements we aim to tell you before you leave. We cannot provide this advice on ‘Late Holiday’ bookings where accommodation is not specified before you arrive at your destination, (see also ‘Circumstances Beyond Our Control’)

Official Ratings and Tour Operator Ratings

Tour Operators will usually have their own ratings for when they assess accommodation unless otherwise stated. The rating’s that are shown on our website are our own ratings and our supplier’s ratings and are an attempt to give a guide to the overall quality of property. Tour Operator’s universal ratings are usually based on the views taken from customer feedback and of senior managers in both the UK and overseas. Where applicable, official ratings are given by the authorities in the country, and do tend to give a fair impression of relative standards within that country. Please be aware that different countries have different rating standards; therefore a 3-star hotel in one country may not be the equivalent to a 3-star hotel in another.

Our Liability To You

Our obligations, and those of our suppliers providing any service or facility involved in any of your Holiday, are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care. Compliance with any applicable regulatory requirements (such as, for example, those of the Civil Aviation Authority) will be proper performance of our, and our suppliers’, obligations. Conversely, however, reasonable skill and care does not necessarily mean compliance with each and every local law and regulation particularly where these impose absolute obligations. You must show that reasonable skill and care has not been used if you wish to make any claim.

For claims which do not involve death or personal injury, we accept liability, subject to above and below, should any part of your Holiday not be as described in the relevant brochure, on our websites or elsewhere by us (as applicable to your method of booking) before you leave the U.K or Ireland. If we have liability, we will, subject to below, pay you reasonable compensation. However, the maximum we will pay you in any circumstances is once the price of the Holiday. This maximum will only be payable when every aspect of your Holiday has gone wrong and you have not received any benefit from your Holiday. Any sums received by you from suppliers will be deducted from any sum paid to you as compensation by us.

Where a flight ticket is downgraded or a flight cancelled, delayed, or boarding is denied by any carrier in circumstances which would entitle you to compensation under the Denied Boarding Regulations 2004, then you are obliged to claim the appropriate sums pursuant to those Regulations from the carrier. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier’s actions and which fall within the scope of the Denied Boarding Regulations. If, for any reason, you do not claim against the carrier and make a claim for compensation from us, you must, at the time of payment of any compensation to you, make a complete assignment to us of the rights you have against the carrier in relation to the claim that gives rise to that compensation payment.

For claims which involve death or personal injury as a result of an activity forming part of your Holiday (excluding Resort Booked Excursions see section entitled ‘Excursions’), we have liability subject to the above and below. If we accept liability, we will pay you reasonable compensation.

We do not accept liability where the cause of the failure in your Holiday or any death or personal injury you may suffer is not due to any fault on our part or that of our servants, agents or suppliers because it is either attributable to you, or attributable to someone unconnected with the Holiday and is unforeseeable or unavoidable; or because the failure is due to unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or due to an event which neither we, nor our servants, agents or suppliers could have foreseen or forestalled.

If any international convention applies to or governs any of the services or facilities included in your Holiday arranged or provided by us, or provided by any of our suppliers, and you make a claim against us of any nature arising out of death, injury, loss or damage suffered during or as a result of the provision of those services or facilities, our liability to pay you compensation and/or the amount (if any) of compensation payable to you by us will be limited in accordance with and/or in an identical manner to that provided for by the international convention concerned (in each case including in respect of the conditions of liability, the time for bringing any claim and the type and amount of any damages that can be awarded). International Conventions which may apply include: in respect of international air travel, the Warsaw Convention 1929 (including as amended by the Hague Protocol of 1955 and by any of the additional Montreal Protocol of 1975) or the Montreal Convention 1999; in respect of rail travel, the COTIF Convention concerning International Carriage by Rail 1980 (as amended); in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and, in respect of hotels, the Paris Convention 1962.You can get copies of the relevant conventions if you ask us. For the avoidance of doubt, this means that we are to be regarded as having all benefit of any limitations of compensation contained in any of these conventions or any other international conventions applicable to your Holiday.

You are obliged to assist us in recovering from any third party any sum which may compensate us for any sums we pay you. In particular, you are obliged to assign to us any rights that you may have against any other person whose acts or omissions have caused or contributed to our legal liability to pay you compensation. You must also provide us with all assistance we may reasonably require. Finally, you must follow the procedures for the notification of complaints set out in the clause below entitled “If You Have A Complaint”.

Should you become ill while on Holiday, you must, in addition to reporting your illness to our representative, local agent or Duty Office, consult a local doctor and also consult your GP upon your return to the UK or Ireland. Should you then wish to make a claim against us as a result of that illness, you must provide us with details of both the local doctor whom you saw and you’re GP, together with written authority for us to obtain a medical report from both those doctors.

If you or any member of your party suffers during your Holiday any difficulty through misadventure as a result of any activity which does not form part of your contracted Holiday arrangements, we will offer you prompt assistance. All assistance (financial or otherwise) is subject to our reasonable discretion and a maximum total cost to ourselves of 500.00 GBP per booking and is subject to you notifying us that you require such assistance within 30 days of the incident. If you are entitled to have any costs and expenses arising from such an incident met by or from any insurance policy or if you obtain a costs order against anyone in relation to the incident, you must repay to us the costs and expenses we spend in assisting you.

Other than as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss, damage, personal injury or death which you suffer arising directly or indirectly from any aspect of your Holiday.

Baggage

The amount of compensation we will pay for any loss or damage to luggage is limited in accordance with the conventions listed in the above section. For claims for missing or damaged baggage you must follow the rules on the back or your ticket or contained within the carrier’s conditions of carriage. Please note time limits apply within which to notify us or the carrier and make a claim. We will not accept liability for high-value items which you should insure for the appropriate amount.

Condition Of Golf Courses

The condition of golf courses varies throughout the year. General golf course maintenance on tee boxes, fairways and greens are an essential feature of golf course preparation. Strike Golf Travel cannot be held responsible for the impact of such work.

Tee – Times

Golf courses reserve the right to alter confirmed tee times. If your confirmed golf club cancel your reservation or change your tee time we will try to find a suitable alternative. You will be charged or refunded for any difference in the original cost. Such changes do not entitle you to cancel a holiday that is part of a package.

Force Majeure

Strike Golf Travel will not be liable for additional expenses incurred through travel delay, Acts of God, force majeure or events beyond our control.

Force majeure is unusual and unforeseeable circumstances beyond our control such as war or threat of war, riots, civil unrest, terrorist activity, industrial disputes, natural or nuclear disaster, fire or adverse weather conditions.

Dress Codes

We cannot accept any responsibility in any ruling by the hotel/golf course if you or any of your group is unable to play due to inappropriate golfing attire. Please check before you travel that your group is aware of appropriate golfing attire.

Golf Etiquette

Knowledge of golf etiquette and the rules of golf are expected by all members of your group. Some golf courses will require handicap certificates before accepting visitors, which we will try to advise you of at the time of booking.

Extras

Please note that all extra’s consumed on site such as Food, Drink, Entertainment, Spa Treatments and Transport must be paid for by you and your booking with Strike Golf Travel only includes the package set out in your confirmation email and invoice. We accept no liability for any charges you consume on site in relation to any extras outside of your package.

You’re Responsibility

We want all our customers to have an enjoyable, carefree Holiday. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe:

– your actions could upset, annoy or disturb other customers, our suppliers or our own staff, or put them in any risk or danger, or damage property; or

– you are unfit to travel;

we may end your Holiday and terminate your contract. You and your traveling party will be prevented from using your booked accommodation, transport, and any other Travel Arrangements forming part of your booking and we will not be liable for any refund, compensation or any other costs you have to pay. Alternatively at our discretion, you may be permitted to continue with your Holiday but may have additional terms of carriage imposed upon you. 

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate, or irresponsible behavior, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your holiday with us. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

We will hold you and the members of your traveling party jointly and individually liable for any damage to the accommodation, furniture, apparatus or other materials located within the accommodation, together with any legal costs we incur in pursuing a claim. It is your duty to report any breakages, defects or damage to an appropriate person immediately.

If your behavior or the behavior of any members of your traveling party causes any transport aircraft to be diverted we and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behavior of others in your accommodation or flight, or for any facilities/services withdrawn as a result of their action.

Travel Documents And Health Advice

It is your responsibility to have valid travel documents. If we or your carrier are fined as a result of you holding incorrect documents, you will have to pay us the full amount. For up to date UK Government health & travel advice please visit www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org and contact your GP. See our Holiday Information pages and website for further information.

If You Have A Complaint

We aim to provide the best Holiday possible. However, if you are not satisfied please complain as soon as possible to the relevant person (for example, the accommodation management or transport supplier). If they cannot help, you must tell your Holiday Representative or our Local Agent and we will do everything reasonably possible to sort the problem out. If you are still not satisfied, ask your Holiday Representative or our Local Agent for a Customer Relations Report Form. If you do not have the services of a Representative or our Local Agent, or they are not available, you must contact our UK Duty Office (on the number shown on your travel documentation) straight away.

When you get back home, send a letter (and where possible, enclose your completed Customer Relations Report Form), to our offices in the UK, within 28 days of returning home. If you have special needs that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone. For complaints arising from Scheduled airlines, we will act as a liaison between you and the airline, to try to assist in resolving the problem. If we cannot help and you wish to take matters further, you must contact the airline directly.

The address to send your completed form and covering letter to is:

Customer Relations Department,

Strike Golf Travel

The APL Centre

Stevenston Industrial Estate

Stevenston

North Ayrshire

UK

KA20 3LR

We would point out that failure to follow the above procedures during your Holiday, and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your Holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.

It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once the Holiday is over. You’re right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us from carrying out a proper investigation.

We aim to resolve all complaints ourselves, but if this is not possible your complaint can be considered under a scheme devised by Touchstone Underwriting Limited. We will give you details of this scheme if you ask. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, or to claims mainly about illness or injury.

Data protection

To comply with the Data Protection Act we would like to advise you that in order to provide you with the products or services you require, the personal information you supply to us will be passed to relevant trusted partners or suppliers. This may involve sending your details to countries that do not have an equal level of privacy legislation to that in the UK. Your details may also be used for improving our customer service, analysis and occasionally, for the prevention of crime.

We may also occasionally contact you by post or telephone to update you about great offers, products and services from the JMX Travel Limited group of companies and carefully selected third parties. Should you not wish to receive such information, please advise one of our sales consultants or make the appropriate opt out choices on the website when you book.

Credit/Debit Card Information

Your security our responsibility – Once we have completed any payment transaction for services provided by our company we do not keep your credit or debit card details on our servers. For more information please refer to our privacy policy and disclaimer statement.

Financial Protection

All holiday payments made to Strike Golf Travel, part of JMX Travel Limited. are fully protected in compliance with The Package Travel, Package Holidays and Package Tours Regulations 1992. JMX Travel Limited are members of the Travel Trust Association TTA No.Q3210. All monies received by a Travel Trust Association member are deposited into a Trust Account, a bank account designated to hold the customers’ money in ‘Trust’ until their holiday is completed. An independent Trustee, a certified accountant or solicitor, is appointed and must counter-sign or authorize any payments from the Trust Account to the Travel Trust Association Member. You also have a financial guarantee from the Travel Trust Association.  For further details please see their website http://www.traveltrust.co.uk/guarantee Please ask us to confirm what protection may apply to your booking when you make any enquiry.

“All the flights and flight-inclusive holidays in our brochures and on this website are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLCertificate” JMX Travel Limited holds a T-ATOL license number T7548.

Accommodation Only Terms and Conditions

We, Strike Golf Travel, agree to sell rooms at overseas hotels or other establishments, which are featured on this website as being bookable on an accommodation-only basis.

Please read the following terms and conditions carefully as they, along with the other information shown on this website set out the terms and conditions of your contract with Strike Golf Travel. In purchasing rooms or other accommodation (‘Accommodation’) from us you agree to be bound by these terms and conditions which show your and our commitments as part of the booking agreement.

Website information and prices

We publish on-line information many months in advance of the dates on which the Accommodation is to be used. As far as we know, it is correct at the time of going live. However, things may change, and, therefore, after the website has been loaded, we check regularly to see if we need to update or correct any information. We are, of course, dependent upon the Accommodation providers for the correct original information and correct updated information. If there are any significant information changes or we find any mistakes, we will put details on our computer reservation system so you will receive the latest information when you make a booking. We will do our best to let you know about any significant changes before you travel.

Whilst every effort is made to ensure the accuracy of all information and prices displayed on our systems and web site, regrettably errors may occasionally occur. In the event that an incorrect price has been entered in error, any booking made based on such incorrect price will not be valid. You will be advised of the mistake at the earliest opportunity and you will then have the option either to pay the correct price or to cancel and receive a full refund of any money you have already paid.

Our Obligation

Strike Golf Travel does not own or control those who provide the featured Accommodation. The Accommodation is supplied by independent contractors who are responsible for its safety, compliance with description and general suitability for use. Our obligation is to make arrangements with independent contractors for the provision by them of the Accommodation, and to take reasonable care that the independent contractors are normally competent providers of Accommodation of the type which they are providing.

Booking Accommodation/Golf Tee Times or Vehicle Hire

Before you make a booking, please discuss the choice of Accommodation with our reservations staff, to make sure it will be suitable for you and the people you are traveling with. The lead customer must be over 18 years old or over and is responsible for payment of the accommodation price, including any amendments made to the booking and subsequent cancellation or amendment charges that may apply. He or she must also agree to relay accurately and fully to the remainder of the party all information which we provide about the booking and also all information within his or her knowledge about the booking and should sign a booking form to confirm that all the other members of their party, including any that may be added at a later date, agree to be bound by these terms and conditions, and by all other information contained on the system or, where applicable, our website.

At time of booking, a deposit of £20.00, £25.00 or £30.00 per person will be required, or the full payment, whichever is less. Please see deposits paragraph of the terms and conditions for detailed information. Please also note that there are booking fees chargeable for individual elements which are booked such as flights, hotels, car hire, and golf tee times only.

If you book insurance via the Strike Golf Travel website, the premium for this must be paid in full at the time of booking.

The balance of the Accommodation cost is payable 6 weeks before departure. In all cases, the full price must be paid at time of booking if the booking is made 6 weeks or less before travel. We may cancel a booking if we do not receive payment on time. If we do this, we will keep the deposit amount as all or part of the cancellation charge due (see cancellation charges below).

If you have a special request for anything that is not automatically part of your Accommodation, please check when you book your Accommodation and we will pass this information on to the Accommodation providers we work with. Our note of your request on your invoice confirms we have received it and does not guarantee that we, or the relevant supplier, can meet with your request. Where possible they will try to help you, but we cannot guarantee any request unless it is noted on your invoice and we also confirm the request separately in writing. We must emphasize that verbal confirmations of special requests cannot be taken as a guarantee that they will be met e.g. specific room location.

You must be aged 18 or over on your departure date if you want to travel without an adult accompanying you. If you are aged 16 or 17 on your departure date, we will only allow you to travel without an adult, if your parent or legal guardian has signed a booking form in front of your travel agent, at the time of booking. We may ask for photocopies of passports for 16-17-year-olds showing names and signatures. We will not accept written permission from a parent or legal guardian unless we can check the signature. If you are aged under 16 on your departure date, you must be accompanied by an adult aged 18 or over.

Once the Accommodation has been booked, we will issue a confirmation invoice setting out the Accommodation details and price. No contract will exist until we issue our invoice. Please check the details on our invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our reservations staff immediately.

Please ensure that you check the Accommodation booking details carefully to ensure that the Accommodation check-in coincides with the dates of any other bookings you may have made (e.g. flights). We cannot be held responsible for any costs incurred as a result of your failure to do this.

Disabled travelers

The majority of accommodation is not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users.

It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation and resorts, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday enjoyment and this means we will not compensate you. For customers who require support or advice prior to booking, please contact our reservations team on +44(0)1294 539 162

Transfers/Other Arrangements

The only other travel arrangement which Strike Golf Travel can arrange for you is, in certain destinations only, a transfer between your Accommodation and arrival airport, golf course or Car Hire. Our website details the destinations where this is possible, and the cost to be paid to us. It is purely a matter for you whether or not you book a transfer or car hire. It is priced separately to the Accommodation. Please note that if you book a transfer or car hire whether at the same time as booking Accommodation or later this will not create a package.

If you book a transfer or car hire, please note that our obligation is limited to the remission of booking details; all obligation and liability in connection with the provision of the transfer or car hire is with the supplier and we have no liability whatsoever.

Since you can only book Accommodation and, for certain destinations only, transfers or car hire with us it is your responsibility to make any other arrangements which you wish or need, including transport. Please note that it is not possible to use any other services that would normally be included in a package holiday arrangement with your Strike Golf Travel booking, such as, but not limited to, the services of a representative. If you do book any other arrangements separately to coincide with your Strike Golf Travel Only booking and these arrangements are changed or altered, that is not something which will entitle you to change or cancel the Accommodation and/or transfer/car hire booking with us without payment by you of the applicable alteration or cancellation charges as detailed in these conditions.

Insurance

You must take out insurance suitable for your needs before you travel. We cannot be held responsible for any costs you incur as a result of failing to do so. We recommend the insurance we offer as it provides cover which meets most people’s needs. If you purchase our recommended insurance, please ensure that you check the policy when it is received and take it with you on holiday.

Health precautions & Travel Advice

Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include; www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk your General Practitioner or a specialist clinic.

Whilst many Western European and North American destinations currently have no compulsory inocculation requirements, advice about destinations can change. Customers traveling to worldwide destinations are recommended to seek advice from the sources mentioned above and, where recommended, obtain vaccinations or tablets for protection against, for example: Malaria, Hepatitis A, Polio, Typhoid and Dengue Fever. In some cases, treatments for Malaria should begin well in advance of travel.

If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it.

The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check this information by calling +44(0)845 850 2829 or visit the FCO website: www.fco.gov.uk.

Circumstances Beyond Our Control

Except where we say differently elsewhere in these conditions, we have no liability to pay any compensation, reimburse expenses, or cover losses of any amount, or otherwise accept responsibility, if we have to change the Accommodation booked, or we or the Accommodation provider cannot supply the arrangements as we or they had agreed, or you suffer any loss or damage of any description, as a result of circumstances beyond our control.

When we refer to circumstances beyond our control, we mean any event, which we or the Accommodation provider, could not foresee or avoid even after taking all reasonable care. Such circumstances will usually include war, terrorist activity, civil unrest, industrial dispute, and bad weather (actual or threatened) and significant building work ongoing outside the Accommodation, which is not known to us in advance of the date on which you book the Accommodation.                                                                                                                                                                                      

Changes Made By Us Before Travel

From time to time we may have to change details of the Accommodation you have booked. If any change will have a significant effect on your Accommodation, we will tell you, or your travel agent, about it before you go, if there is time. Changes we will tell you about include;

Significant change of your destination

If we downgrade your accommodation by one full ‘sun’ rating or,

If the swimming pool will not be available for an extended period during your Holiday and no alternative pool is available either at the property or nearby.

If you do not want to accept a significant change, which we will tell you about before you go, we will, if we are able to do so, offer you alternative Accommodation of equivalent or closely similar standard and price at no extra cost, or less expensive Accommodation, in which case we will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose another Accommodation from us and pay, or receive a refund of, any price difference. Or, if you prefer, you can cancel your Accommodation and receive a full refund of any money you have paid to us, except for any amendment charges. We will consider an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy.

If we have to tell you about a significant change before you travel.

Unless the change is as a result of circumstances listed in the paragraph below headed ‘Circumstances Beyond our Control’, we will pay you compensation as shown in the table below. If you accept the significant change or amend to a different Accommodation offered for sale by us you will receive compensation as per Option 1 in the table below. If you reject the significant change and cancel your booking you will receive compensation as per Option 2. The amounts in the table are by way of guideline only and may in appropriate circumstances be increased.

Period of notice we give you or your travel agent before departure Compensation for each full fare paying passenger

Option 1 Option 2

57+ days

56-43 days

42-29 days

28-15 days

14-0 days £0

£10

£20

£30

£40 £0

£5

£10

£15

£25

Compensation payments relating to a child place for which you have paid a child price are half the amounts shown (up to half the child price paid). There are no compensation payments payable to those traveling on ‘free child places’, ‘free group places’ or infants.

Accommodation Descriptions

Sometimes facilities described in any descriptions of accommodation that we provide will be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests. If possible, we will tell you about the withdrawal of any significant facility as soon as possible. Some activities or facilities, water-sports for example, may not be available in low season. Beach activities such as water-skiing and paragliding are normally managed by independent local operators and we have no control over their availability or prices. There may be a charge for some facilities, for example, TVs, safety deposit boxes, sun loungers, parasols, tennis courts, pool tables and air-conditioning.

In some places during high season (and even at other times) there is a possibility you will be disturbed by noise from less considerate groups, so please bear this in mind when choosing your resort and accommodation. The transfer times we may quote for travel between airport and resort are approximate and, depending on circumstances, the journey time to your own chosen property may be longer.

Strike Golf Travel Brochures

Special offers and options, highlights or features described in brochures will not be available when booking Strike Golf Travel golf only, hotel only, transfer only or car hire only booking, (see also ‘Other Travel Arrangements’) and you may be asked to pay for certain facilities locally.

You’re Responsibility

We want all our customers to have an enjoyable stay at their chosen accommodation. But you must remember that you are responsible for your actions and the effect they may have on others. If we, or another person in authority, believe your actions could upset other customers, our suppliers or our own staff, or put them in danger, or damage property, we may end your stay. This could mean you are prevented from using your accommodation. If this happens we will not pay compensation, make any refund, or reimburse any expenses you suffer as a result.

In addition to the above and the effect your actions may have on others, you must particularly also bear in mind that you are responsible for your safety, and that you are responsible for the condition of the property you occupy. We are not responsible for any accidents which occur in or around swimming pools due to your inappropriate, or irresponsible behavior, or for any accidents which occur anywhere on properties because of glass, china or the like which you have broken and/or have left in a way in which injury can result.

We expect that you will enjoy your accommodation. We appreciate that you may well drink alcohol as part of your enjoyment. You must, however, do so responsibly and we will have no liability to you for any injury, loss or damage you suffer as a result of your judgment being impaired wholly or partly by alcohol.

You will be liable to reimburse us and/or the accommodation owners for the full cost of any damage which you cause to the accommodation or to any of the furniture, implements or other materials contained in it and it is your duty to report any breakages, defects or damage to an appropriate person immediately.

Our Liability

We have no liability to you for any dissatisfaction, loss of enjoyment, loss, injury or damage which results from your use of the Accommodation unless we have negligently failed to select a normally competent provider of the relevant Accommodation. Further, we have no liability to you in any event for any consequential loss which you may suffer in relation to any arrangements which you book other than the Accommodation.

Please note, in the unlikely event of our collapse/insolvency, any money you have paid is not protected by a scheme of financial protection. If this is important to you, we recommend you obtain suitable travel insurance.

Accommodation provider’s conditions

The Accommodation providers have their own booking conditions, and you will be bound by these so far as the relevant Accommodation provider is concerned. Some of the Accommodation providers’ conditions may limit or exclude liability on the part of the relevant Accommodation provider, and, by virtue of their application to your contract, may also limit or exclude our liability to you, and they are often subject to international conventions. Where relevant, copies of such conditions will be available for inspection at our offices, or at the office of the relevant Accommodation provider.

Accommodation Availability

Accommodation is usually reserved from 12 noon (4 p.m. in some areas).

Changes to a booking made by you

Changes to booking details will be accepted subject to the following:

Name changes: Up to 8 days prior to arrival date = £15 for each name change. 7 days or less prior to arrival date = £25 per name change.

Changes of Accommodation: Changes of accommodation will be permitted at a charge of £35 per accommodation change, per booking (subject to availability).

Changes to arrival or departure date: Changes of arrival or departure date will be permitted at a charge of £35 per accommodation change, per booking (subject to availability).

Reduction in number of persons in party: If the number of persons in your party is reduced, an amendment charge of £15 per person will be payable for each person who has been taken off the booking. The accommodation charges will be re-calculated. Please note that reductions in the number of persons in a booking party may result in accommodation under-occupancy supplements and higher per person price.

 In addition to these charges, the Accommodation provider may make additional charges. These will be notified at the time we are instructed to make the change to the booking. Also, if the changed arrangements are more expensive than those on the original booking you must pay the price difference.

If you wish to make any further changes, other than those listed above, if the changed arrangements are more expensive than those on the original booking you must pay the price difference, plus a £15 administration fee per change, per booking. Any of the above changes made within 48 hours of intended arrival date may incur full cancellation charges.

Booking cancellations made by you

In order to cover the Accommodation providers expected losses where Accommodation reservations are cancelled, there is a set scale of charges which apply if a booking is cancelled. You must give notice to cancel in writing and the charges shown below apply from the date we receive the notice at our offices. If any person cancels and that person’s place is not filled, you may have to pay extra for the Accommodation. For example, you may have to pay single, or under-occupancy, supplements.

Date of cancellation Cancellation Charge

More than 56 days Loss of Deposit

56 – 35 Days 20% Cost Of Holiday

34 – 15 Days 30% Cost of Holiday

14 – 8 Days 50% Cost Of Holiday

7 Days or less 100% Cost Of Holiday

Complaints

If you are not satisfied with the Accommodation, you should inform the Accommodation management immediately, in order for them to try to resolve the problem in resort. If the problem is not resolved you should contact our Helpline number (shown on your booking documentation) whilst in resort. If you are still not satisfied, when you get back home, send a letter to our offices in the UK, within 28 days of returning home. If you have special needs that prevent you from writing to us then, where possible, we will accept details of your complaint over the telephone.

The address to send your letter to is:

Strike Golf Travel

The APL Centre

Stevenston Industrial Estate

Stevenston

North Ayrshire

UK

KA20 3LR

Email: info@strikegolftravel.com

We would point out that failure to follow the above procedures whilst abroad, and/or failure to complain within 28 days of your return, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier. Any such rights will be reduced or extinguished if, had you followed the above procedures during your Holiday, you or we could have taken steps to reduce any loss or damage suffered or entirely prevented it from being suffered.

It is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly once the Holiday is over. You’re right to claim compensation may also be reduced or extinguished, should any delay in your complaint being notified during or after your Holiday, prevent us from carrying out a proper investigation.

We aim to resolve all complaints ourselves, but if this is not possible your complaint can be considered under a scheme devised by The Travel Association and administered by the Chartered Institute of Arbitrators. We will give you details of this scheme if you ask. The scheme does not apply to claims over £25,000 in total or more than £5,000 a person, or to claims mainly about illness or injury. To take advantage of the scheme you must contact the Chartered Institute of Arbitrators within 9 months of returning from your Holiday.

All rights reserved. No part of this website may be produced, stored in a retrieval system or transmitted, in any form or by any means, without prior permission from Strike Golf Travel.

Strike Golf Travel is a trading name of JMX Travel Limited, The APL Centre, Stevenston Industrial Estate, Stevenston, North Ayrshire KA20 3LR. Registered in Scotland No. SC317355.

Accepted Forms Of Payment

Strike Golf Travel accepts the following forms of payment:

(i) Credit/debit cards – Visa, Mastercard / Eurocard, Maestro. Please note that all payments made by credit and debit cards carry a 1.5% handling charge. Payments made via business credit cards or American Express carry a 2.5% handling charge. 

(ii) Personal/company cheques made payable to JMX Travel Limited.

(iii) Bank Transfers are accepted on holiday deposits and balance payments.

Offers and Discounts Terms and Conditions

Discounts are per booking, applies only to package holidays operated under Strike Golf Travel where minimum of 2 Adults travelling on a Hotel Package Holiday. Discounts for Villa package Holidays are based on the full occupancy of the villa. All are subject to availability and can be withdrawn or altered without notice. Tour operator booking conditions apply. Holidays operated by Strike Golf Travel.

Offer is valid for Strike Golf Travel package holidays only with Strike Golf Travel where a minimum of 2 adults travel on the booking. Lead-in prices are subject to change and availability; offers can be withdrawn at any time and are not retrospective. Lead-in prices are subject to change and availability; offers can be withdrawn at any time and are not retrospective.

We display holiday offers throughout our website. Please note that these prices are subject to availability and price change.

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Call +44(0)1294 539 162

Email:info@strikegolftravel.com

 

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